Privacy Policy
Last updated: January 1, 2025
At The Gourmet Company, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at gourmetcompany.in and use our services.
1. Information We Collect
We collect information that you provide directly to us, information collected automatically when you use our website, and information from third-party sources.
1.1 Personal Information You Provide
- Account Information: When you create an account, we collect your name, email address, phone number, and password.
- Order Information: When you place an order, we collect your billing address, shipping address, payment information, and any gift messages or special instructions.
- Communication Information: When you contact us through our contact form, email, phone, or WhatsApp, we collect the content of your communications and any information you choose to provide.
- Survey and Feedback Information: When you respond to surveys or provide feedback, we collect the information you submit.
1.2 Information Collected Automatically
- Device Information: Browser type, operating system, device type, screen resolution, and unique device identifiers.
- Usage Information: Pages visited, time spent on pages, links clicked, products viewed, search queries, and referring URLs.
- Location Information: Approximate geographic location based on your IP address, which we use to provide accurate shipping estimates and local delivery options.
- Cookie Data: Information collected through cookies, web beacons, and similar tracking technologies as described in our Cookie Policy section below.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Processing Orders: To process and fulfil your orders, manage payments, arrange delivery, and send order confirmations, shipping updates, and delivery notifications.
- Customer Service: To respond to your inquiries, resolve complaints, process returns and refunds, and provide customer support through all channels.
- Personalisation: To personalise your shopping experience by displaying relevant products, recommendations, and content based on your browsing and purchase history.
- Marketing: To send you promotional emails, newsletters, and offers about our products and services. You can opt out of marketing communications at any time.
- Analytics: To analyse website usage patterns, measure the effectiveness of our marketing campaigns, and improve our website, products, and services.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to protect our rights, privacy, safety, and property.
3. Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: We share information with trusted third-party service providers who assist us with payment processing (Razorpay), shipping and logistics, email delivery, website analytics, and customer support tools. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
- Delivery Partners: We share your name, delivery address, and phone number with our logistics partners to facilitate the delivery of your orders.
- Legal Requirements: We may disclose your information if required to do so by law, or if we believe in good faith that such disclosure is necessary to comply with a legal obligation, protect our rights, prevent fraud, or ensure the safety of our users.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content.
- Essential Cookies: Required for the website to function properly, including maintaining your shopping cart, managing your login session, and processing checkout.
- Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data. We use Google Analytics for this purpose.
- Marketing Cookies: Used to track visitors across websites and display relevant advertisements. These cookies are only set with your consent.
- Preference Cookies: Remember your settings and preferences, such as your preferred language and delivery location.
You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of our website.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers
- PCI DSS-compliant payment processing through Razorpay
- Regular security audits and vulnerability assessments
- Access controls that limit employee access to personal data on a need-to-know basis
- Encrypted storage of sensitive data at rest
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Under applicable Indian data protection laws and the Information Technology Act, 2000, you have the following rights regarding your personal information:
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Correction: You can request that we correct any inaccurate or incomplete personal information.
- Right to Withdraw Consent: Where we rely on your consent to process your information, you can withdraw that consent at any time.
- Right to Opt Out: You can opt out of receiving marketing communications by clicking the unsubscribe link in any marketing email or contacting us directly.
- Right to Deletion: You can request the deletion of your account and associated personal data, subject to any legal retention requirements.
To exercise any of these rights, please contact us at privacy@gourmetcompany.in. We will respond to your request within 30 days.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Specific retention periods include:
- Account information is retained for as long as your account is active and for 3 years after account closure
- Order and transaction records are retained for 7 years as required by Indian tax and commercial laws
- Marketing consent records are retained for as long as the consent is valid
- Website analytics data is retained in anonymised form for up to 26 months
8. Third-Party Links
Our website may contain links to third-party websites, including social media platforms, payment gateways, and partner websites. This Privacy Policy does not apply to those third-party websites. We encourage you to review the privacy policies of any third-party websites you visit through links on our site.
9. Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the “Last updated” date at the top of this page. For significant changes, we will provide a more prominent notice, such as an email notification or a banner on our website.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
The Gourmet Company - Privacy Team
- Email: privacy@gourmetcompany.in
- Phone: (022) 22810303
- Address: Shop No. 12, Linking Road, Bandra West, Mumbai 400050, Maharashtra, India
For general inquiries, please visit our Contact page.
