Free shipping on orders above ₹999 across Mumbai
Your satisfaction is our priority. We stand behind the quality of every product we sell. If something is not right with your order, we are here to make it right.
Due to the perishable nature of food products, we are unable to accept returns on items that have been opened or consumed. However, we fully stand behind the quality of our products. Returns and refunds are available in the following circumstances:
Non-perishable products, including gift accessories, storage containers, and hamper boxes, can be returned within 7 days of delivery under the following conditions:
Despite our best efforts in packaging and handling, products may occasionally arrive damaged during transit. Here is how we handle such situations:
Take clear photographs of the damaged product and its packaging immediately upon delivery. Include close-up shots of the damage and wider shots showing the overall condition of the package.
Contact our customer care team within 24 hours of delivery via email at customercare@gourmetcompany.in or WhatsApp at +91-9769132333 with your order number and photographs.
Our team will review your claim within 24 hours and respond with a resolution. In most cases, we offer an immediate replacement or full refund, whichever you prefer.
If a replacement is chosen, we will ship it at no additional cost with expedited delivery. If a refund is chosen, it will be processed within 2-3 business days.
Once your return or refund request is approved, here is what to expect:
| Payment Method | Processing Time | Reflection in Account |
|---|---|---|
| UPI (Google Pay, PhonePe, Paytm) | 1-2 business days | 1-3 business days |
| Credit Card | 2-3 business days | 5-7 business days |
| Debit Card | 2-3 business days | 5-7 business days |
| Net Banking | 2-3 business days | 3-5 business days |
| Digital Wallet | 1-2 business days | 1-3 business days |
| Cash on Delivery | 3-5 business days | Refunded to bank account |
Refund processing times begin from the date your return or refund request is approved. If the refund amount has not reflected in your account after the stated timeline, please contact your bank or payment provider first, then reach out to our customer care team for assistance.
Have your order number ready (found in your order confirmation email or in your account dashboard). If the product is damaged, take clear photographs of the product, packaging, and any visible damage.
Reach out to us through any of the following channels with your order number, a description of the issue, and photographs (if applicable):
Our customer care team will review your request and respond within 24 hours (during business days). We will inform you whether your request is approved and outline the next steps, whether that is a replacement, refund, or pickup arrangement.
Once your return is approved, replacements are shipped within 1-2 business days. Refunds are initiated within 2-3 business days and will reflect in your account as per the timelines listed above. You will receive email confirmation at each step of the process.
Our customer care team is available Monday through Saturday, 10:00 AM to 7:00 PM IST. We aim to resolve all return and refund requests within 48 hours.